How to Conduct Your Courier Business Transparently

92 views This article is copyright free and is published in Business Ideas » Business
Joined: Sep 02, 2016
3113 articles
Transparency is so much more than a buzzword. It’s a fundamental aspect of good business, and one which should guide every decision that we make. When it comes to courier work in particular, transparency is of paramount importance. It allows for trusted, fluent relationships between management, driver and client. This article lays out the crucial factors to bear in mind when creating a truly transparent courier workspace.

Upfront Economies

A client will be automatically put off the company if they’re hit with hidden costs at any point during the transaction. For example, keeping back a customs charge until the point of checkout will not only infuriate the client, but will also suggest that the number one motivation behind your business is to wring maximum profits from the consumer – without consideration of fairness or value for money.

Similarly, it’s important to make all delivery costs clearly available and easy to understand in order to set the client’s mind at ease. This is primarily a matter of good web design: a smooth, simple transaction is a successful transaction.

Trusted Tracking

The days of crossing fingers and anticipating that a load will be delivered have well and truly gone. Rather than completely giving up control over a package when they hand it over to the delivery company, clients now want to keep their sense of agency. They want to know what’s happening to their package, where it is, and what stage of the delivery process it’s at. As with all things in this information age, clients expect to have that kind of knowledge at their fingertips.

Customer Communication

A related priority is that of customer communication. Another obsolete image of the world of deliveries is that of the customer waiting at home for days in order to receive their package when it’s delivered. These days, clients want to know exactly when their parcel will be delivered.

Equally, it’s vital to tell the customer when the delivery has taken place and where the package has been left. While we might not want to go as far as Amazon – with its notorious Key system letting drivers unlock the customer’s doors – we do need to keep all lines of communication open.

Problem Solving

We’re all human, so things are bound to go wrong sometimes. Research has overwhelmingly shown, however, that it’s not the fact of something going wrong that distresses the customer, but the way that problem is handled. Careful management of errors or confusions is therefore of critical importance.

First off, it’s vital that we come clean when something goes awry. We need to explain exactly what happened with the courier, work alongside the customer to come up with a solution and, most importantly of all, avoid keeping anything back. As with the issue of hidden costs, the sense that a company is not being totally honest really gives a bad taste to any transaction.

Transparent Transport

Generally speaking, what works for the courier works for the customer. It’s all about open communication, straightforward pricing and measured, even-handed management. The client needs to feel in control of their product, while the courier needs to feel that they are delivering a service that is properly professional, and yet personal at the same time.
About author: Desiree Michels

Norman Dulwich is a correspondent for Courier Exchange, the world's largest neutral trading hub for same day courier work in the express freight exchange industry. Over 5,000 member companies are networked together through the Exchange to fill empty capacity, get new clients and form long-lasting business relationships.


Other article from Business

Try Poker Online from Poker DC
Poker DC proposes you the very nice and free services of poker online, that are suitable for any user of the world. Being hosted in Indonesia, the online poker platform Poker DC is spread all over the world, having a huge daily attendance. If you are ...
View by 67 people
Posted by Chelsea Hackett in ,
Buy Weed from Budking Express Canada
Budking Express proposes to you the very nice and exceptional services that can give you the right information about weed. You can easily explore a nice variety of weed and make your own order that will consist of a large list of preferred plants. You can ...
View by 84 people
Posted by Chelsea Hackett in ,
Diamond Bedding Offers the Best Pillows and Duvets
Diamond Bedding is offering the most effective way to acquire the very best Hungarian goose down pillow for the most reasonable price out there. Sure enough, seeing how we all live in a genuinely hectic as well as fast-paced society, it really is ...
View by 63 people
Posted by Chelsea Hackett in ,
TRI Air Testing Helps Standardize Compressed Air Quality
Austin, Texas - TRI Air Testing, Inc , a compressed air/gas testing laboratory, will be an exhibiting sponsor at the BRC Global Standards Conference in Nashville, Tennessee, May 22-23, 2018. BRC Global Standards is a brand and consumer protection organization ...
View by 61 people
Posted by Chelsea Hackett in ,
Discover the Best Site Revealing the Truth About Essay Writing Services Write Your Paper
Write Your Paper proposes to you the most trusted review platform, that will help you to make the right decision and to pick the very nice service of paper writing or essay writing. For all those who are studying now or just need a paper, then it is the best ...
View by 89 people
Posted by Chelsea Hackett in ,